Terms of service

Terms of Service

Last updated: 12/23/2025

Welcome to Overflow Naturals (“Overflow Naturals,” “we,” “us,” or “our”). We operate this website and online store, along with related content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, but your purchases are made directly with Overflow Naturals. By visiting, accessing, or using the Services, you agree to these Terms of Service (the “Terms”) and to our Privacy Policy and Refund Policy. If you do not agree, do not use the Services.

Because our products are handcrafted in small batches, subtle variations in color, texture, and natural aroma may occur. These nuances reflect small-batch care and are normal.

1. Eligibility; Account

You represent you are at least the age of majority in your jurisdiction or have parental consent for any minor who uses the Services via your device or account. You agree to provide accurate, current information and to safeguard your credentials. You are responsible for all activity under your account and may not sell or transfer it.

2. Product Information & Small-Batch Variations

We strive for accurate images and descriptions; however, device settings and small-batch craftsmanship can create slight differences. We do not guarantee that any product’s appearance, texture, or results will meet personal expectations, and availability, descriptions, and pricing may change without notice. We market our products as cosmetics (not drugs) and comply with applicable cosmetic regulations.

3. Orders; Cancellations; Personal Use

Your order is an offer to buy; we may accept or decline at our discretion after payment authorization. We may limit quantities or refuse service for legitimate reasons (e.g., suspected fraud). Purchases are for personal/household use and not for resale without our written consent. Orders are subject to our Refund Policy.

4. Pricing; Taxes; Billing

Prices, promotions, and discounts may change without notice. Posted prices typically exclude taxes, shipping, handling, customs, and import duties unless otherwise stated. You authorize us (and our processors) to charge your selected payment method and agree to keep billing details current.

5. Shipping; Title & Risk of Loss

Delivery dates are estimates only. We are not responsible for carrier delays, customs processing, or events beyond our control. Unless otherwise stated, title and risk of loss transfer to you when we deliver goods to the carrier for shipment.

6. Health, Safety & Allergy Disclaimer (Use at Your Own Risk)

Our products are for external use only and do not constitute medical advice. With natural ingredients, individual responses vary.

  • Patch-Test First: Apply a small amount to a discrete area and wait 24 hours before regular use.

  • Allergies/Sensitivities: Review ingredients and evaluate personal sensitivities before purchase and use. By using the products, you accept the risks associated with individual reactions or misuse.

  • Special Populations: If pregnant, nursing, taking medications, or under medical care, consult a qualified healthcare provider before use. Avoid eye contact; if contact occurs, rinse thoroughly with water.

  • Regulatory Note: Cosmetics are regulated by FDA; labeling and claims must align with cosmetic requirements (including necessary warnings).

7. No Medical Advice

Information on the Services is for general informational purposes. You rely on it at your own risk and should consult a qualified professional for health or medical advice.

8. Reviews, Endorsements & User Content

We welcome honest reviews and community submissions (“Feedback”). By submitting Feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, publish, and display it for lawful purposes. You represent you own/control rights to your Feedback and that it is truthful and lawful. We do not prohibit or penalize truthful consumer reviews protected by the Consumer Review Fairness Act; however, we may remove unlawful, harassing, infringing, or misleading content. Disclose any material connections (e.g., free products) in reviews or endorsements.

9. Intellectual Property; DMCA

The Services—including text, images, logos, product names, video, audio, and design—are owned by Overflow Naturals or our licensors and protected by law. You may not copy, modify, or create derivative works without written permission.

If you believe material on the Services infringes your copyright, send a DMCA notice to hello@overflownaturals.comwith the required elements under 17 U.S.C. §512 and we will respond consistent with the DMCA.

10. Third-Party Tools & Links

We may provide access to third-party tools or link to third-party sites “as is” and “as available” without warranties or endorsement. Review third-party terms and privacy practices; we are not liable for harms arising from third-party tools or content.

11. Children’s Privacy (COPPA Notice)

The Services are not directed to children under 13, and we do not knowingly collect personal information from them without appropriate parental consent. If you believe we have collected such information, contact hello@overflownaturals.com and we will take appropriate steps.

12. International Customers; EU Consumers

If we ship to the European Union, EU consumers generally have a 14-day withdrawal right for distance sales. Hygiene exception: once sealed personal-care goods are unsealed after delivery, the right of withdrawal may not apply under Article 16(e) of the Consumer Rights Directive. Please review your local law.

13. Prohibited Uses

You may not use the Services to: (i) violate laws or third-party rights; (ii) harass, defame, or harm others; (iii) introduce malware; (iv) scrape or harvest data; (v) attempt unauthorized access; (vi) interfere with security features; or (vii) engage in conduct we reasonably determine harmful to the Services or others. We may suspend or terminate access for violations.

14. Refunds, Returns & Exchanges (Summary)

For freshness and hygiene, we do not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, email hello@overflownaturals.com within 7 days of delivery with photos; if approved, we’ll provide a refund or replacement consistent with our Refund Policy.

15. Warranty Disclaimers (Conspicuous Language)

EXCEPT AS OTHERWISE REQUIRED BY LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16. Limitation of Liability (Conspicuous Language)

TO THE MAXIMUM EXTENT PERMITTED BY SOUTH CAROLINA AND U.S. LAW, OVERFLOW NATURALS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) AT ISSUE.

17. Indemnification

You agree to indemnify, defend, and hold harmless Overflow Naturals and our owners, officers, employees, agents, and service providers from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of: (i) your use of the Services or products; (ii) your violation of these Terms or law; or (iii) your infringement or misappropriation of third-party rights.

18. Dispute Resolution; Binding Arbitration; Delegation; Class & Jury Waivers

Informal Process. Before filing a claim, email hello@overflownaturals.com with a description of your dispute and allow 30 days for us to try to resolve it.

Arbitration; FAA. If unresolved, any dispute, claim, or controversy arising out of or relating to the Services, these Terms, or our products shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this provision. Arbitration will occur in Greenville County, South Carolina, or by remote video conference if mutually agreed.

Delegation Clause. The arbitrator—not any court—shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement (including any claim that all or any part of it is void or voidable).

Class & Jury Waiver. YOU AND OVERFLOW NATURALS AGREE TO ARBITRATE ONLY ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS/REPRESENTATIVE ACTIONS ARE NOT PERMITTED. YOU WAIVE THE RIGHT TO A JURY TRIAL.

Small Claims. Either party may bring qualifying claims in Greenville County Small Claims Court.

Opt-Out. You may opt out of this arbitration agreement within 30 days of your first use of the Services by emailing hello@overflownaturals.com with subject “Arbitration Opt-Out,” and your full name and address.

Important South Carolina Notice (Limitations Periods). We do not shorten any statutory limitation period. South Carolina law forbids contract provisions that require claims to be brought sooner than the applicable statute of limitations.

19. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, war, pandemics, government actions, supply-chain disruptions, carrier delays, or utility failures.

20. Relationship with Shopify

Our store is powered by Shopify; your purchases are made directly with Overflow Naturals. You acknowledge that Shopify is not responsible for your purchases and you release Shopify from claims arising out of your transactions with us.

21. Changes to the Services or Terms

We may update the Services and these Terms at any time by posting a revised version with an updated “Last updated” date. Material changes will be notified as required by law. Your continued use after changes take effect constitutes acceptance.

22. Governing Law & Venue

These Terms are governed by the laws of the State of South Carolina and applicable U.S. federal law, without regard to conflicts-of-law rules. Arbitration is governed by the FAA. Subject to the arbitration requirement, the exclusive venue for any permitted court action is Greenville County, South Carolina, and you consent to personal jurisdiction there.

23. Severability; Waiver; Assignment; Entire Agreement

If any provision is unlawful or unenforceable, it will be enforced to the maximum extent permissible, and the remainder will continue in full force. No waiver of any term is a waiver of other terms. You may not assign these Terms without our written consent; we may assign without notice. These Terms, together with referenced policies, are the entire agreement between you and us.

24. Contact

Overflow Naturals
Email: hello@overflownaturals.com